GOLDZENN Reviews

Most important is product quality ( excellent) but just as important is customer service. I found the owner of GOLDZENN ( Julio Cruz ) to be honest, fair and upfront with my experience with him. Very happy with my purchase ( Cuban necklace), thank you JULIO, Dennis.

Experience was very good and I like the product that I purchased

First off I want to commend Ofelia on her spectacular customer service skills and her impeccable patience. I started off by emailing both Goldzenn and Gus Villa about reworking a previously purchased 8mm bracelet that had sentimental attachments. Neither company any longer offered 8mm so that was a hurdle from the beginning. Ofelia with Goldzenn responded to my email first requesting a contact number and information about the bracelet. She then text me and asked if it was ok to call me about my inquiry. Which she did and explained that I could either get a $30 credit for sending in what I had, but could not meltdown and rework due to the silver being too brittle for what I desired for them to do. Gus responded to my second email and said that they could take care of me and to call the store. When I called the store the salesman made me feel as if what I was requesting was not worth his time and that they had a sale and I could buy a new bracelet for "only" $300. Right then and there Ofelia immediately earned my business, however Gus did follow up again and I explained to him what happened. I bit the bullet and purchased a new 10mm 950 cuban link bracelet that my wife gifted me for Christmas. The order went in on December 5th and I received my bracelet on Jan 23. It did take longer than originally stated but was well worth it. The craftsmanship is remarkable and the weight is incredibe. It came in heavier than quoted so I paid the difference and it measured more than 10mm. I know I bugged Ofelia at least 2-3 times with questions and changes but she did not hesitate to answer them and if she didn't know she found out. She was patient and informative and she will have my future business in Jewelry whether it be gold or silver. Thank you for a wonderful product Ofelia and Julio with my Goldzenn Family!

I bought a watch from Julio and he made a good deal

I Highly recommend Goldzenn. The communication is amazing, and they treat their customers with care. Beautiful products.

Great quality and excellent customer service!

I’m very happy with my purchase from GOLDZENN. The chain looks great, feels solid, and the craftsmanship and quality are excellent. Their customer service was also very responsive, professional, and easy to work with.

Overall, I had a great experience with GOLDZENN and really appreciate the quality of their jewelry and the way they take care of their customers.

I would definitely purchase from GOLDZENN again. Highly recommended!

I worked with Moises who was awesome. I was skeptical at first since the prices were so good compared to other online stores. I even purchased a miami cuban bracelet from a competitor. Moises from Goldzenn was by far the best to work with.

I thought the quality from their competitor on a miami cuban was lackluster. I sent it back after taking pics.

THEN I received the handmade bracelet from Goldzenn and WOW!!! The quality is so phenomenal that it makes their competitor's bracelet look like a Temu version. That aren't even comparable at all.

So glad I went with Goldzenn and so happy I got to work with Moises! I will be back soon because they rock!!!

Excellent service and quality products

After months of research on real "handmade" cubans, I pulled the trigger with GOLDZENN to craft a 10mm 14KT white gold 24" cuban. To say I was impressed was an understatement. The quality and attention to detail put forth was first class. I highly recommend checking them out if you plan to purchase your first or next piece!

I recently purchased a 10MM Cuban link bracelet and an 8MM, 24-inch Cuban link necklace from Goldzenn, and the entire experience was flawless.
I dealt with Moises as my salesperson, and he was incredible. His communication was top-notch throughout the entire process, keeping me updated every step of the way.

What stood out to me when comparing to Amaury , Las Villas , Garcias, DJI etc wasn't the price , as a matter of fact Goldzenn wasn't the cheapest per gram . I went with Goldzenn because of Moises the customer service and communication for me was more important than the price per gram . He sent video , pictures etc etc close ups & did everything he said he would do with getting back to me etc etc that being said the quality of the product was exceptional , flat links , tight , exactly how a high quality chain should be made.

I will be purchasing from them again in the future .

Georgie

Amazing customer service. Super fast shipping. My Miami Cuban is perfect. An amazing piece to my collection.

Awesome people to deal with with great staff right to the point and attentive to your needs
Thank you Moises for helping me out with my purchase great all the way around

Again another purchase still amazing to work with Ty Julio Ty Moises for all the great work you do look foward to future business
7/09/2026

Ofelia was absolutely amazing to work with. I was sent multiple photos of their available products and they were very responsive and helpful. I purchased a 14k 5mm Cuban link bracelet and the quality and price are honestly outstanding. A local jewelry store quoted me the same bracelet for $600 more and it didn’t even come with the same clasp. They also sent me an appraisal and it was delivered to my house literally the next day after I ordered it. I most definitely will be purchasing from them again!

I’ve been a loyal Goldzenn customer for some time now, and they continue to impress me. The craftsmanship is what really stands out. I don’t mind waiting a little longer when something is handmade because I’d rather have quality than something rushed. You can tell a lot of care goes into every piece, and the finished product speaks for itself. I know they’re still a fairly new company, but their work says otherwise. The only suggestion I’d make is to include the pendant bail sizes in the product descriptions so customers know what chain sizes will fit before ordering. Other than that, I’m very happy with my purchases and will definitely continue supporting Goldzenn.

Fantastic high quality craftsmanship. Extremely tight Cuban links. Custom made solid 22k chain is exceptionally well made, even if it took longer than expected. Wasn’t cheap at all but this will last a lifetime. Thank you Goldzenn!

I’ve been on the hunt for a new chain, and a Cuban link has been on my mind for a long time. I wasn’t about to buy something mass produced I wanted a real luxury piece. Goldzenn delivered exactly that. Their handmade Cuban link chains are crafted with insane attention to detail. The 950 silver shines like crazy, the links are tight, and the quality is obvious the second you hold it. I’ve already gotten multiple compliments.

What sealed the deal for me was the customer service. Goldzenn treated me like a priority, and Ofelia made the entire purchase smooth and enjoyable. She answered every question and made sure everything went perfectly. I’ll definitely be buying more from them and recommending them to everyone I know.

TOP NOTCH. I ordered an 8mm 14k Miami Cuban bracelet from here and it came out of the box stunning.

Beautiful shine, paperwork stating its gold and other metals content, and a very discreet box so there's no need to worry while its shiping.

This place produces top quality pieces let me tell you. the clasp is also nice and tight and everything is perfect. Will definitely order from here again.

In addition to all this their markup is super fair. They’re not out to rip you off like other jewelers such as Bayam. Great place to buy if not the best

Goldzenn get a whole 5 stars from me due to Julio’s professionalism and friendly customer service. Real cool and collected brother. The quick turnaround time for my custom piece and can’t forget to mention the detailed right and exact craftsmanship on my piece. Only one made on planet earth and GoldZenn executed it on point. High quality and solid gold from the best in the business. Big ups and big salute to GoldZenn!! Let’s gooooo!!!! Signing off… Blessed Nazarite. 🫡🫡🫡

4mm 7” 10/10 service and product. Color quality of the 14k is amazing. Flawless welds and the box lock fitment is tight and stable. Couldn’t be more pleased. Big thanks to Ofelia for keeping in contact through emails and I appreciate Julio for getting me right. A1

I purchased my first solid gold hand made piece with Goldzenn and I do not regret choosing them! Moises was very helpful with helping me choose the right piece of me, I ended up leaving their store with a 7mm 10k yellow gold 22inch Cuban link chain and man I’m in love with it!

Thank you Moises and thank you to the owner for helping me with a mistake I made the day prior to the purchase. Appreciate it! I recommend these guys with their knowledge of their products and very competitive prices!

Top notch quality! The pictures didn’t do this chain justice. Picked up this 5mm Miami Cuban link that’s 20 inches long. It’s a great daily size for me. Moises was a huge help working with me on the purchase. Very quick to reply and definitely his stuff. I’ll absolutely be back for more in the near future!