Shipping Policy

Goldzenn Shipping Policy

At Goldzenn, we are committed to delivering your orders safely and efficiently. This policy outlines our shipping procedures, costs, and estimated delivery times for the United States, Canada, Australia, and the United Kingdom. Please review the details carefully to ensure a smooth shipping experience.

General Shipping Information

  • Order Processing Time:

    • For in-stock items, all orders are processed within 1–3 business days, excluding weekends and holidays.
    • If the item is not in stock, please allow 5–7 days for the item to be ordered and prepared.
    • For handmade items, please allow 3–4 weeks for manufacturing.
    • For custom jobs, please allow 6–8 weeks for processing and making of the piece.

  • Shipping Carriers: We use trusted carriers such as FedEx, UPS, and DHL to ensure secure and timely delivery.

  • Order Tracking: A tracking number will be provided once your order is shipped, allowing you to track your shipment in real time.

  • Signature & Insurance: All packages are shipped with signature required upon delivery and are fully insured to ensure the safety and security of your order.

United States

  • Shipping Options & Costs:

    • 2nd Day FedEx Shipping (2 business days): Starting at $28

    • Overnight FedEx Shipping (1 business day): Starting at $98

  • Estimated Delivery Times: Delivery times depend on your chosen shipping method and location.

  • Customs & Duties: No additional customs or import fees apply for U.S. orders.

Canada

  • Shipping Options & Costs:

    • Standard Shipping (5–7 business days): Costs vary depending on the region and place of residence.
    • Worldwide Express Shipping (1–3 business days): Costs vary depending on the region and place of residence.

  • Estimated Delivery Times: Delivery may vary depending on customs clearance.

  • Customs & Duties: Customers are responsible for any applicable customs fees, duties, or taxes upon delivery.

Australia

  • Shipping Options & Costs:

    • Standard Shipping (5–7 business days): Costs vary depending on the region and place of residence.
    • Worldwide Express Shipping (1–3 business days): Costs vary depending on the region and place of residence.

  • Estimated Delivery Times: Delivery times may be extended due to customs processes.

  • Customs & Duties: Import duties and taxes may apply. These charges are the responsibility of the customer.

United Kingdom

  • Shipping Options & Costs:

    • Standard Shipping (5–7 business days): Costs vary depending on the region and place of residence.
    • Worldwide Express Shipping (1–3 business days): Costs vary depending on the region and place of residence.

  • Estimated Delivery Times: Please allow additional time for customs clearance if necessary.

  • Customs & Duties: Customers are responsible for any VAT, customs duties, or other fees imposed by the U.K. government.

Additional Information

  • Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us immediately at support@goldzenn.com. We will work with the carrier to resolve the issue.
  • Returns & Exchanges: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. For more details, please see our Return Policy.
  • Peak Season Delays: Shipping times may be longer during peak seasons (e.g., holidays). We recommend placing your orders early to avoid delays.

Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at:

We’re here to help ensure your Goldzenn experience is exceptional from start to finish.