Order Processing & Handmade Jewelry Policy
- On-Hand Items: Processed and shipped within 2-3 business days.
- Made-to-Order Jewelry: Solid Gold, Silver Cuban Links, and Custom Jewelry pieces are handcrafted to order. Please allow 3-4 business weeks for production.
Weight Variations (Handmade Gold Jewelry): Handmade gold jewelry is made to a target weight, and the final weight may vary by up to ±5% in grams. For handmade gold Cuban link jewelry, if the finished weight deviates beyond this tolerance, GOLDZENN will contact you before shipping and adjust the price for the gram difference at the metal price used in your order — as a partial refund to your original payment method for underweight, or an invoice for overweight. You may cancel for a full refund instead of accepting an overweight invoice.
We’ll keep you updated throughout the process! If you have any questions, don’t hesitate to reach out:- Email: contact@goldzenn.com
- Text: (321) 521-4651
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