At GOLDZENN, we strive to ensure our customers are always delighted. However, if you are not fully satisfied with your purchase, we offer a comprehensive return and exchange policy.
Starting 10/18/2023, refunds will only be provided in the form of GOLDZENN store credit. For items returned within 7 days of delivery and priced under $300, customers can choose between a full refund, exchange, or GOLDZENN store credit. However, items priced $300 and above will only qualify for GOLDZENN store credit. To be eligible for a return, items must be in their original packaging, unaltered, unworn, and in a condition fit for resale. Returns received beyond the 7-day window will not qualify for a return or exchange.
Please be mindful to initiate any return requests within 7 days from the day you receive your item.
To start a return, connect with us at 321-521-4651 or send an email to email@example.com. Upon the approval of your return request, we'll furnish you with a return shipping label and comprehensive instructions on sending back your package. It's vital to note that we will not entertain items returned without a prior request.