FAQs

Is it safe to order from GOLDZENN?

Yes, all orders on GOLDZENN are secured with SSL certificates to guarantee safe transactions and protect your personal information.

How do I know if the jewelry I'm buying is real gold?

Our gold jewelry shows the type and grade of the gold used to make it. Only 14k, 18k, and 10k gold and fine silver (for silver jewelry) are used in our jewelry.

Is the jewelry certified?

Yes, most gold jewelry comes with a certificate of authenticity stating the kind and purity of gold or silver used, as well as weight and measurements. This certificate guarantees that the jewelry you're buying is real and may be used for insurance or resale.

Do you sell authentic watches?

Every watch we sell is genuine and comes with a 12 month warranty.

Does GOLDZENN sell solid gold jewelry?

GOLDZENN does offer a premium selection of Solid Gold chains and bracelets. We use Solid 10k,14k & 18k Gold for these products as they are the most durable quality of Solid Gold and is the perfect color. Checkout our solid gold jewelry collection, maybe there's something that gets your attention.

What does GOLDZENN mean?

GOLDZENN is a representation of the zeal and tenacity of people who are seeking prosperity and self-expression. We cater to those who see the importance of making investments in their loved ones and themselves. Our brand stands for a group of driven people that encourage and boost one another to pursue their goals and live life to the fullest. The opportunities are endless when like-minded people are all around you.

Where are GOLDZENN chains produced?

Most GOLDZENN chains are crafted in Italy by expert jewelers who have perfected their craft throughout generations. Handmade Miami Cuban Links are handcrafted in Miami, FL by our expert jewelers which have been in the trait for over 20 years.

Do you offer custom orders?

Of course, creating unique pieces per your specifications is what we excel in, and being able to handle production closely results in top-notch quality and pricing.

How long does shipping usually take?

After your payment is verified, it may take up to 72 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9:00am ET on a Friday will likely be shipped out the following Monday. Once your order has been processed, please allow about 2-5 business days to be delivered.

Please note that there are also some ready to ship handmade chains available, so if you need your jewelry sooner, we encourage you to check if we have any available options in stock.

Handmade Miami Cuban Links that are made to order, once the order is placed, we’ll begin making it from scratch. This process will take anywhere from 2 – 3 weeks depending on how many orders are in front of yours. Please contact us directly if your order has taken longer than that. 321-521-5651.

Can I expedite my shipping?

If you require quicker delivery, overnight shipping is available for an additional charge. Contact us immediately via live chat or at contact@goldzenn.com if you need any assistance with expediting your shipment.

What is the GOLDZENN Return Policy?

At GOLDZENN, we strive to ensure our customers are always delighted. However, if you are not fully satisfied with your purchase, we offer a comprehensive return and exchange policy.

Starting 10/18/2023, refunds will only be provided in the form of GOLDZENN store credit. For items returned within 7 days of delivery and priced under $300, customers can choose between a full refund, exchange, or GOLDZENN store credit. However, items priced $300 and above will only qualify for GOLDZENN store credit. To be eligible for a return, items must be in their original packaging, unaltered, unworn, and in a condition fit for resale. Returns received beyond the 7-day window will not qualify for a return or exchange.

Please be mindful to initiate any return requests within 7 days from the day you receive your item.

To start a return, connect with us at 321-521-4651 or send an email to contact@golzenn.com. Upon the approval of your return request, we'll furnish you with a return shipping label and comprehensive instructions on sending back your package. It's vital to note that we will not entertain items returned without a prior request.

How long is my Return / Exchange going to take?

Please allow up to 3-5 business days from the receipt of your return for us to process your refund or exchange. We allow exchanges for products of equal or greater value within 7 days of the delivery date. Only one exchange is permitted per order. Items that have been altered or engraved in any way are ineligible for an exchange. We aim to provide the best online jewelry shopping experience and commit to ensuring you are entirely satisfied with your purchase. We'll keep you updated and will send you an email once the process is complete.

How long does it take for my refund to process?

Once we've processed your return, you may be provided with a refund or a GOLDZENN store credit. If you're receiving a refund, please note that it might take up to 7 business days for the amount to reflect in your account, depending on your bank or card provider. If you opt for store credit, we will notify you once it's available for use.

How long does it take to return an item?

The return shipment duration primarily depends on the carrier or shipping method that you choose for returning your item. Our aim is to process refunds within three days after receiving the returned item. However, it may take your bank or credit card company several days to process and post the refund into your account or onto your card.

We value your understanding and patience in this matter, and we assure you of our full cooperation in offering a trusted and efficient shopping experience.

ORDER CANCELLATION 

We offer a clear and concise cancellation policy for our customers. Please review the details below:

• Time Frame: Customers have a 12-hour window from the time of order placement to request a cancellation. If a tracking number is issued before we receive a cancellation request, or if the production stage has begun, the order cannot be canceled.

• Process: To cancel an order, promptly email us at contact@goldzenn.com with the subject line "Cancel Order # [your order number]". Alternatively, you can reach out to us at 321-521-4651 for immediate assistance.

• Cancellation Fee: In the event that you wish to cancel your order after your payment has been processed, a nominal fee equivalent to 5% of the total order amount will be deducted as a cancellation fee. This fee is instituted to offset the costs incurred during the initial order processing and the subsequent restocking of items.

• Refund: Upon confirmation and approval of your cancellation, we will initiate a full refund to your original payment method, minus the 5% cancellation fee. Please note that while we process refunds promptly on our end, the time it takes for your refund to be reflected in your account can vary depending on your bank or card provider. We appreciate your patience and understanding in this matter.

• Special Cases: Custom orders and specific promotions might have distinct cancellation terms. Once custom orders enter the production phase, they are exempt from cancellation. We request your understanding and patience in this matter and assure you of our continued commitment to a seamless shopping experience.

To request the cancellation of your order, please email us at contact@goldzenn.com with the subject line "Cancel Order # [your order number]". For immediate assistance, you can also reach us by phone at 321-521-4651. It's imperative to act promptly within the 12-hour window to ensure successful cancellation.

Note: Custom orders and specific promotions may have different cancellation terms. Please refer to individual product or promotion details.

How does the Lifetime Warranty work and what is covered?

GOLDZENN offers an industry leading Lifetime Warranty. 

1. Solid Gold Miami Cuban Link Chains and Bracelets:

• Coverage: These are protected by our exclusive Lifetime Warranty.
• Details: Should they face issues due to regular wear and tear, you can claim a one-time free repair. This warranty does not include damages from unintentional mishaps such as chemical exposure, scuffs, accidental breakages, or any lost/stolen items.

2. Gold Bonded or Gold Plated Items:

After 5/1/2024 - GOLD Bonded or Plated Items will not have any warranty, items ordered before 5/1/2024 will still be honored the following warranty

• Coverage: A 1-year warranty from the purchase date.
• Details: If they exhibit problems within this year under standard wear, you're eligible for a one-time free replacement. After the first year, they won't be covered. The warranty is voided for unintentional damages, items lost/stolen, or if any third-party attempts repair or alteration.

General Points:

• Discontinued Items: If the item you wish to exchange isn't available, you can select another item of equal or lesser value for the exchange.
• Shipping Costs: While sending the item to us is at your expense, there's a subsequent shipping fee (between $20 and $69 USD) when we return repaired or replaced items, depending on their value.
• Third-party Interactions: Any product that undergoes repairs or alterations by someone other than GOLDZENN will have its warranty voided.

Where do I submit a warranty claim?

To begin a Lifetime Warranty Claim, please contact us via live chat or email us at contact@goldzenn.com.