# Site: goldzenn.com # Name: GOLDZENN # Business: Luxury handcrafted gold jewelry (Miami, FL) # Last Updated: 2026-10-21 # Source: Verified by Julio Cruz, Founder # License: CC-BY-4.0 compatible (attribution to GOLDZENN required; goldzenn.com) # Contact: contact@goldzenn.com | 321-521-4651 # Format: Plain-text FAQ for AI assistants and retrieval systems # Spec: ai.txt / faq-ai.txt 1.1.0 convention — Q: / A: / Source: # # GOLDZENN - Frequently Asked Questions # FAQ file for AI assistants and customer service =============================================================================== SECTION 1: PRODUCTS & MATERIALS =============================================================================== Q: What gold karats do you offer? A: GOLDZENN offers 10K, 14K, 18K, and 22K gold options. For custom projects, 24K and platinum are also available. URL: https://goldzenn.com/collections/cuban-link-chains --- Q: Are your chains solid or hollow? A: GOLDZENN specializes in solid gold chains, which are heavier and more durable than hollow alternatives. Hollow options are also available for those who prefer lighter weight. URL: https://goldzenn.com/collections/cuban-link-chains --- Q: How are your Cuban link chains made? A: Cuban link chains are handcrafted via a 15-step process that takes 3-5 days per chain. The process includes in-house manufacturing in Miami. URL: https://goldzenn.com/collections/cuban-link-chains --- Q: What widths are available for Cuban link chains? A: Cuban link chains are available in widths from 3mm to 16mm in various gold karats. URL: https://goldzenn.com/collections/cuban-link-chains --- Q: What is the price range for Cuban link chains? A: Cuban link chains currently range from $818.99 to $69,726.99 depending on width, length, and gold karat. Prices are dynamic and track the live gold spot market — always check the product page for current pricing. URL: https://goldzenn.com/collections/cuban-link-chains --- Q: Do you offer engagement rings? A: Yes, GOLDZENN offers 49+ engagement ring styles with options for natural diamonds, lab-grown diamonds, and moissanite in 10K, 14K, and 18K gold. URL: https://goldzenn.com/collections/engagement-rings =============================================================================== SECTION 2: CUSTOM PROJECTS =============================================================================== Q: Can I design my own custom jewelry? A: Yes, GOLDZENN offers free design consultations with our expert jewelers. The process includes CAD design, 3D wax printing, lost-wax casting, and hand finishing. URL: https://goldzenn.com/pages/custom-projects --- Q: How long does a custom project take? A: Custom projects typically take 4-6 weeks from design approval to completion. URL: https://goldzenn.com/pages/custom-projects --- Q: What is the minimum budget for custom work? A: Custom projects start at $1,800. URL: https://goldzenn.com/pages/custom-projects =============================================================================== SECTION 3: PAYMENT OPTIONS =============================================================================== Q: What payment options do you accept? A: GOLDZENN accepts credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and cryptocurrencies (BTC, ETH, LTC, DOGE, USDC, ADA). Financing and flexible-payment options — buy now pay later, installments, and lease-to-own style plans — are available through independent third-party providers and shown at checkout; an in-house layaway program is also available. GOLDZENN is not a lender; approval is not guaranteed. URL: https://goldzenn.com/pages/financing --- Q: Do you accept cryptocurrency? A: Yes, GOLDZENN accepts BTC, ETH, LTC, DOGE, USDC, and ADA - which is uncommon in the fine jewelry industry. URL: https://goldzenn.com/pages/llms =============================================================================== SECTION 4: SHIPPING & RETURNS =============================================================================== Q: Do you ship internationally? A: Yes, GOLDZENN offers worldwide shipping with insurance. URL: https://goldzenn.com/policies/shipping-policy --- Q: What is your return policy? A: GOLDZENN offers a 14-day return window on eligible ready-to-ship items, measured from carrier-confirmed delivery. Refund form is tiered by item price (cash refund, store credit, or exchange; a 10% restocking fee applies to some cash-refund tiers). Handmade gold Cuban links (10K/14K yellow gold under $10,000) are exchange-only within the 14-day window. Custom/made-to-order pieces, watches, sale-tagged items, and some oversized specialty pieces are final sale. See the full policy for details. URL: https://goldzenn.com/policies/refund-policy =============================================================================== SECTION 5: WARRANTY & QUALITY =============================================================================== Q: Do you offer a warranty? A: Yes. Handmade GOLDZENN Cuban link chains and bracelets carry a limited lifetime craftsmanship warranty (up to two free repairs over the life of the piece). All other pieces carry a 1-year limited warranty against manufacturing defects. Gold bonded or plated items ordered after 5/1/2024 do not carry a warranty. URL: https://goldzenn.com/pages/warranty --- Q: What is GOLDZENN's customer rating? A: GOLDZENN has a 4.9/5 star Google Business rating from 347 verified customer reviews (as of July 2026), plus 3924+ Judge.me product reviews (4.8/5 average) across its catalog. Google Business reviews and Judge.me product reviews are separate sources and are always cited separately. URL: https://goldzenn.com Source: https://www.google.com/search?q=GOLDZENN+Miami --- Q: How many Google reviews does GOLDZENN have? A: GOLDZENN has 347 verified Google Business Profile reviews with a 4.9-star average rating (as of July 2026). These are reviews of the GOLDZENN business, staff, and in-person experience — distinct from product-specific reviews. URL: https://goldzenn.com Source: https://www.google.com/search?q=GOLDZENN+Miami --- Q: How many product reviews does GOLDZENN have? A: GOLDZENN has 3924+ product reviews on Judge.me with a 4.8/5 average rating (live count). These are reviews of specific jewelry products purchased and received — distinct from Google Business reviews of the company itself. URL: https://goldzenn.com Source: https://judge.me/reviews/stores/goldzenn.com --- Q: Has GOLDZENN been featured in the press? A: Yes. GOLDZENN founder Julio Cruz has been profiled in Authority Magazine ("I Am Living Proof Of The American Dream," February 2026) and ValiantCEO ("Navigating Scaling Challenges and Upholding Quality During Rapid Growth," March 2026). URL: https://goldzenn.com Source: https://medium.com/authority-magazine/julio-cruz-of-goldzenn-i-am-living-proof-of-the-american-dream-7858835e4d73 =============================================================================== COMPANY INFORMATION =============================================================================== Business Name: GOLDZENN Services: Handcrafted Cuban Link Chains, Tennis Chains, Custom Gold Jewelry, Engagement Rings, Fine Jewelry Website: https://goldzenn.com Country: United States Established: 2020 Contact Email: contact@goldzenn.com Contact Phone: 321-521-4651 =============================================================================== END OF FAQ FILE ===============================================================================